Credit Controller

Who we are

At Serac Group, we’re your trusted partner in planning, construction, and AI-driven innovation.

Our cutting-edge technology empowers professionals to streamline processes and make

smarter decisions. Our suite of solutions includes:

• Serac Tech – A SaaS platform automating outreach to nationwide construction projects, enabling clients to uncover high-value opportunities.

• Planda – AI models that analyse billions of data points to predict and rationalise planning application outcomes.

• Ibex – The UK’s leading API for planning application data, trusted across industries like construction, PropTech, legal, and insurance.

• Rafter – Project management software tailored for contractors, optimising workflows and enhancing efficiency.

About this Role

Are you a Credit Controller who loves ownership, problem-solving, and driving real results? At Serac Group, we’re a fast-growing SaaS company looking for someone to take charge of our credit control function and make a real impact. If you thrive in a high-energy, ambitious environment where you’ll have autonomy, growth opportunities, and great perks, this is the role for you!

This role requires someone highly organised, capable of managing a large volume of transactions and debt recovery cases, and experienced in legal credit control processes. You’ll be responsible for handling mediation, court cases, and building legal evidence packs while maintaining strong customer relationships.

Key Responsibilities

• Full ownership of the Credit Control process, ensuring all overdue accounts are handled effectively. Also, maintain a proficient filing system to keep track of escalated accounts.

• Manage a ledger of overdue accounts, proactively calling first to engage with debtors.

• Monitor and manage Stripe payments, overseeing transactions per month.

• Understand and work within contract agreements, ensuring compliance in all debt recovery processes.

• Negotiate and secure debt settlements, offering structured repayment plans when necessary.

• Issue Early Termination Invoices (ETIs) and manage escalations when payments are not settled.

• Oversee debt recovery through Money Claim Online, handling mediation appointments and court cases when applicable (training provided).

• Manage the full credit control cycle, from proactive payment follow-ups to structured debt recovery when necessary. Court attendance is a rare but supported aspect of the role.

• Build and maintain detailed evidence packs to support legal claims and recovery processes (training provided)

• Send Letters Before Action (LBA) and coordinate with third-party debt collection agencies.

• Liaise with bailiffs and legal teams for effective debt enforcement.

• Ensure a structured communication process between Finance, Customer Success, and external agencies.

Must-Haves

• Perfect for a credit controller with 1+ years of experience who’s looking to take on more responsibility in a fast-growing, high-energy startup.

• Confident handling challenging conversations and negotiating debt settlements.

• Highly organised and capable of managing court cases, mediation, and evidence packs.

• Experience in legal debt recovery processes, including Money Claim Online and mediation services.

• Understanding of contracts and financial agreements.

• Must be willing to attend court hearings if required (travel expenses covered).

• Excellent communication skills, both written and verbal, with a professional and articulate approach.

• Tech-savvy and proficient in Stripe, email management, and financial tools.

• Able to work independently and manage time effectively in a fast-paced startup environment.

Benefits

• Unlimited holiday

• Hybrid working model (3 days in the office a week)

• £30k-£35k on the base + bonus structure.

• Opportunities for growth

• Unique and exciting incentives

• Ongoing training, development and support

• Monthly pension scheme

• A fantastic team and company culture

• Regular socials (check out our Instagram)

Our Values

• Customers First: We’re obsessed with helping our customers succeed, because when they thrive, we all do. Simple.

• Innovation: Our ways of working are always evolving, we invent and innovate to stay ahead. We constantly question industry norms and create solutions to streamline processes.

• Passion: We're just getting started, and there's so much more to come. Our passion for reshaping norms and building new products is what drives us.

• People: We know that team work makes the dream work. That's why we hire the best talent to join our team. Passion, drive, collaboration and trust are key attributes to our culture.

Our Culture

We hire based on values, embracing diverse perspectives and fostering a culture of collaboration. While skills can be taught, we value passion and integrity. We maintain a workplace where everyone thrives, makes an impact and has a lot of fun doing so.